An early prototype was used to learn how testers felt about downloading an app and their preferred payment method. We also tested a non-app flow wh ere the tester scanned a QR-code to receive the cloakroom ticket via SMS.

Key findings

All testers thought the credit card payment option had too many steps

All testers preferred Swish as payment method (regardless of the solution)

All testers wanted a digital cloakroom ticket

3 testers out of 5 were positive towards downloading an app