Clarified Luggage Information for Customer Assurance  —

Problem: Customers encountered challenges in finding details regarding their permitted luggage capacity.

Solution: Offering explicit and easily accessible information about luggage allowances, accompanied by clear indicators for unbooked luggage.

Goals Alignment:

Customer Goal: Seeking security and peace of mind by having comprehensive and accessible luggage information.

Business Goal: Reducing the volume of customer service calls by providing customers with clear and easily accessible luggage details.
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